DELIVERIES AND RETURNS
SHIPPING FEES AND DELIVERIES
Your order will be shipped within 2 working days unless otherwise indicated (in the event that the items show a delivery time of 10 working days or where the item is not available). Except in the event of force majeure, shipping times shown are applicable subject to the items being in stock. Alexandre Turpault cannot be held liable for any delays in delivery whatever the reason, nor therefore can any request for compensation be made by the web-user against Alexandre Turpault. Alexandre Turpault reserves the right to select a transporter and guarantees the proper delivery of its items.
The Client is responsible for checking the state of the packaging and that the item delivered conforms to expectations, and where applicable is to indicate anything to the contrary on the transporter’s delivery note. Deliveries in metropolitan France, in ‘DOM-TOM’ (French overseas departments and territories) and in closest European countries are made by the colissimo service with parcel tracking using the parcel number. A signature is required for before the parcel is handed over. Deliveries to other countries will be carried out by UPS with parcel tracking using the parcel number. A signature is required before the parcel is handed over.
Shipment charges are waived for deliveries in metropolitan France for purchases to the value of €100 or more. FOR A GUARANTEED DELIVERY BY A PARTICULAR DATE, ONLY RECEIPT FOR PAYMENT WILL SERVE AS CONFIRMATION OF AN ORDER. ALL BANK TRANSFER PAYMENTS WILL BE DEEMED TO BE “CONFIRMED” ONLY WHEN PAYMENT IS RECEIVED NOT WHEN THE ORDER IS PLACED.
RETURNS AND EXCHANGE
The Client has a period of 15 working days in which to exchange an item or to return an item and get a refund (counting from the date of the receipt of the order) After this time period, items that have been delivered are deemed to be in conformity with expectations and accepted by the Client, and Alexandre Turpault reserves the right to refuse to exchange, take back or refund any item. Before any return, please contact our customer service to explain the reason of your return and to be informed of the exact process. The item being returned must not have been used, it must be in its original packaging and for postal returns it must come with a copy of the delivery notice and the reason for the return. The client may return an article to this address:
Alexandre Turpault SAS
Service Ventes Internet
660, rue de l'Epinette
59850 NIEPPE
In the event that an order is being cancelled and a refund claimed, the client is liable for the cost of returning the item. Where an exchange is being made, the cost of returning the item will be met by Alexandre Turpault (this applies only to purchases made on the site www.alexandre-turpault.com). Depending on the choice made by the client, the cost of the item may be refunded : either by cheque, bank transfer or card depending on the payment method chosen when the order was placed. The refund will be made within a maximum of 20 working days.
Except in the case of obvious quality problems, custom-made items will not be taken back or exchanged since the product will have been manufactured in very specific dimensions which will not be suitable for another client.