Delivery
Can the shipment of my order be advanced or scheduled?
Directly via our website, it is not possible to modify or schedule a delivery. On the other hand, we invite you to create a Colissimo account to be able to track your package, reschedule its delivery, request a delivery in a Relay Point or return your...
You want to change the delivery address?
If no order is in progress, you can change your delivery address in the "My account" section. Once your order has been shipped, it is no longer possible to change the delivery address.
I chose the delivery in store, how am I informed of its availability and how can I recover it?
Upon receipt of your package in store, you will be automatically notified by email. Your parcel remains at your disposal in store during 1 month.
I chose the delivery in parcel relay, how am I informed of its availability and how can I recover it?
For any order, you will be automatically notified by email to inform you of the arrival and availability of your package. A second shipment is also planned in the following days if your package has not yet been collected. Your parcel remains at your ...
What are the delivery methods?
We offer a range of delivery options, including home delivery, point relais and in-store pick-up.
What do I do if I have not received my order when I am told otherwise?
First of all, please think about going around the neighborhood maybe a neighbor will have received the package for you. If not, please contact our customer service at +33 3 20 44 07 33.
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