Frequently asked questions
How do I track my order?
After purchase, you will automatically receive an email with a tracking number. If this is not the case, you can contact us by email at service-client@groupevds.com or by phone from 9:30 am to 12:30 pm and from 2:00 pm to 5:30 pm at (+33)3-20-44-07-33...
How do I change or cancel my order?
Once the order is validated, it is no longer possible to modify or cancel it since it is sent directly to our order pickers.
How do I use my coupon code?
In your cart and before payment, your promotional code is to be specified in the box "You have a promotional code?".
How do I make a return?
In the case of a refund, you are responsible for the return shipping costs. Your package must be sent to the following address
Groupe VDS
660 rue de l'épinette 59850 Nieppe France
Web Service
Good to know if you have a Colissimo account, it is...
I forgot my password, what can I do?
We invite you to click on "forgotten password". A link will be sent to the email address you used to create your account. You will then just have to change your password.
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