Orders

Where can I find my order number?

You can find your order number in the "my orders" section of your customer account. You have also received a confirmation e-mail with your order number.

Can I group several orders together ?

It is unfortunately not possible to group several orders. Nevertheless, do not hesitate to contact us by email at service-client@groupevds.com or by phone at +(33)3-20-44-07-33 from 9:30 am to 12:30 pm...

I have received only a part of the ordered items

We invite you to contact us at +(33)3-20-44-07-33 or by email at service-client@groupevds.com.

The items received do not match my order

We invite you to contact our customer service from 9:30 am to 12:30 pm and from 2:00 pm to 5:30 pm at +(33)3-20-44-07-33. You can also contact us by email at service-client@groupevds.com. On this occasion...

Is it mandatory to create a customer account to order?

Yes, it is possible to order without creating a customer account. You just have to click on "guest account".

What if I have ordered products that are available in several weeks?

We will hold your order and put your items on hold until we can ship all your items. You can also ask us to ship your order in 2 parts.

How do I place an order for another person?

You just have to indicate the coordinates of the person to whom you wish to offer the products in the "delivery address" part.

I have a promotional code and I want to use it.

Fill in your promotional code when validating your basket in the "My promotional code" field and click on "OK". Your promotional code will be automatically applied. If not, we invite you to check the conditions of application of the offer.

How can I use a promotional code for my order?

Directly in your cart, you are invited to enter a promo code if you have one, by checking the "I have promo code" box before validating your cart.

I want to place an order, can you send me a promotional code?

By subscribing to our newsletter, you will receive a 10% discount on your first order. You will be able to receive all the information concerning our next promotional offers.

How do I track my order?

After purchase, you will automatically receive an email with a tracking number. If this is not the case, you can contact us by email at service-client@groupevds.com or by phone from 9:30 am to 12:30 pm and from 2:00 pm to 5:30 pm at (+33)3-20-44-07-33...

Is it possible to place an order by phone?

It is possible to reach the customer service from 9:30 am to 12:30 pm and from 2:00 pm to 5:30 pm at +(33)3-20-44-07-33 to place an order remotely during a phone call. For a first order only a payment by bank transfer will be accepted. We therefore advise...

I want to change my order / I forgot an item

We invite you to contact our customer service from 9:30 am to 12:30 pm and from 2:00 pm to 5:30 pm at +(33)3-20-44-07-33 or by email: service-client@groupevds.com so that we can help you solve this problem.

I want to cancel my order.

You have 14 days to cancel your order before the delivery date. If your order has not yet been shipped, it may be possible to cancel it. If your order has been shipped, simply refuse the delivery of your order and it will be reshipped to us. Please feel...

I can't place an order on your site.

How do I track my order? Where can I find my order tracking?

How do I know if my order has been processed?

After purchase, you will receive an order confirmation by email. Your order will also be present in your customer area. Nevertheless, if you do not receive a confirmation within 48 hours or if your order is missing from your customer area, we invite ...

How do I make a return?

In the case of a refund, you are responsible for the return shipping costs. Your package must be sent to the following address Groupe VDS 660 rue de l'épinette 59850 Nieppe France Web Service Good to know if you have a Colissimo account, it is...

How do I use my coupon code?

In your cart and before payment, your promotional code is to be specified in the box "You have a promotional code?".

How do I change or cancel my order?

Once the order is validated, it is no longer possible to modify or cancel it since it is sent directly to our order pickers.

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