Returns and Refunds

In the case of a refund, you are responsible for the return shipping costs. Your package must be sent to the following address Groupe VDS 660 rue de l'épinette 59850 Nieppe France Web Service Good to know if you have a Colissimo account, it is...

You have 14 days to cancel your order before the delivery date. If your order has not yet been shipped, it may be possible to cancel it. If your order has been shipped, simply refuse the delivery of your order and it will be reshipped to us. Please feel...

You have a period of 60 days upon receipt of your package to request a return, under certain conditions: The products must not have been used or washed, They must, if possible, be returned in their original packaging. We reserve the right to refuse...

If it is an in-store order, you will have to return to one of our stores with your article and the receipt. If it is an order on our website Essixhome, you can contact us by email at service-...

Refunds are made on the original payment method of the order, with the exception of expired or invalidated credit cards.

Only purchases made in the shop can be returned to the shop. We advise you to call the shop before coming and to bring your original receipt. For all orders placed on the website, returns are possible by Collissimo.

We invite you to contact our customer service from 9:30 am to 12:30 pm and from 2:00 pm to 5:30 pm at +(33)3-20-44-07-33. You can also contact us by email at service-client@groupevds.com. On this occasion...

We invite you to contact us at +(33)3-20-44-07-33 or by email at service-client@groupevds.com.

You must keep your proof of deposit of the package and the Colissimo tracking number. When your return package is processed, you will receive a notification by email.